A 63-year-old male with a history of congestive heart failure presents to the emergency room for shortness of breath. He cannot lie flat and complaints of waking from sleep feeling shortness of breath. He thinks his furosemide is not working anymore. He makes less urine and gains 2-3 pounds per day in the past week. His home medications include furosemide, metoprolol, lisinopril, and spironolactone. He has a temperature of 98.5°F(36.9°C), heart rate of 83, respiratory rate of 18, blood pressure of 142/98 mm Hg, and saturated 98% on 2L oxygen. His physical examination shows distended jugular vein. Crackles are present in bilateral lung bases. This is his third emergency room admission due to exacerbation of congestive heart failure. In reviewing his medical record, you find that he was actually taking half the dose prescribed. He did not know his furosemide was increased since his last admission of heart failure exacerbation. You decide to improve the communication between the inpatient provider, the outpatient provider, and the patient. Which of the following aim of a quality improvement project is most appropriate?
A. To improve medication reconciliation rate to 100% at the time of discharge in 2 months in general Med-Surg ward.
B. To implement a post-discharge phone call system to remind patient to take medications
C. To create a dedicated post-hospital discharge clinic to see patients within 7 days of discharge.